Help Center

Welcome to the Stacy Edams Help Center. We’re here to assist you with any questions or concerns you may have. Below, you’ll find answers to our most frequently asked questions. If you need further assistance, please don’t hesitate to reach out to our customer service team.

Shipping & Returns

Shipping Policy

We offer shipping to all 50 states. Orders shipping to Alaska, Hawaii, or Puerto Rico, regardless of purchase amount, will incur a flat rate fee. Free standard shipping is provided on all orders to APO/FPO Military addresses. Military orders will be shipped the following business day via USPS with signature confirmation. UPS does not deliver to PO Boxes; however, if you wish to ship to a PO Box, our customer service team can assist you with your order. We do not accept orders shipping to forwarding companies.

Orders typically ship within 2–3 business days. Orders placed on Fridays, weekends, and holidays are processed on the next business day. You will receive an automated email when your order is shipped and your payment is processed. If a product is out of stock, you will receive an email with backorder or cancellation details.

Return Policy

We gladly accept returns of unworn, undamaged, or defective merchandise purchased online or by phone for a full refund or exchange within 30 days of the original purchase. Footwear should be tested on carpeted surfaces only. Shoes must show no visible signs of wear and should be returned in their original packaging. Accessories, clothing, or shoe care items must be unopened and unused. Final sale items are not eligible for return or exchange.

Start a return or exchange using our easy online process on stacyedams.com.

Product Care

What Shoe Care Products Should I Have On Hand?

To maintain the quality and longevity of your footwear, we recommend having the following shoe care products:

  • Shoe Polish: To restore color and shine.
  • Water Repellent Spray: To protect against moisture.
  • Shoe Horn: To preserve the shape of the heel.
  • Shoe Trees: To maintain the shape and absorb moisture.
  • Cleaning Cloths: To remove dirt and dust.

What Can I Do To Extend The Life Of My Shoes?

To prolong the life of your shoes:

  • Pretreat shoes with a protective spray.
  • Clean and polish regularly.
  • Avoid direct sunlight and excessive heat.
  • Use shoe horns to maintain shape.
  • Air them out after each wear.
  • Use shoe trees when not in use.
  • Rotate pairs to avoid daily wear.

Order Assistance

What Is The Stacy Edams Guarantee?

If you feel that you received defective merchandise through our website, please contact a member of our Customer Care team. We are committed to ensuring your satisfaction and will assist you promptly.

Do You Offer Price Adjustments?

We do not offer price adjustments on previous purchases. Prices are subject to change without notice.

Is It Safe To Use My Credit Card On Your Site?

Yes, shopping on stacyedams.com is secure. We use industry-standard encryption to protect your personal and payment information. For more details, please refer to our Privacy Policy.

How Do I Track My Order?

Once your order has shipped, you will receive an email with tracking information. You can also log into your account on stacyedams.com to view your order status.

How Do I Change or Cancel My Order?

Orders are processed quickly to ensure timely delivery. If you need to make changes or cancel your order, please contact our customer service team as soon as possible. Once an order has been processed, we may not be able to make changes.

Do You Ship Internationally?

Currently, we only ship within the United States. We do not offer international shipping at this time.

How Do I Contact Customer Service?

For assistance, please visit our Contact Us page on stacyedams.com. Our team is ready to help with any inquiries you may have.